UIT Alert: Enterprise Internet Service Disruption

    Current Status

    ResolvedEnterprise Internet Access Restored

    Resolution Statement

    Actions and Root Causes

    Analysts applied a rule change to network equipment. The prior rule setting was inadequate for the amount of sessions that were established.

    Corrective and Preventative Measures

    Clients exhibiting uncharacteristic network activity were disconnected from the network. Logs are being monitored to evaluate the effects of the updated network configurations and analysts are developing a solution to prevent this kind of disruption from recurring.

    Affected Services

    • UH Wired network
    • Link to external Internet

    Event Updates

    UnavailableInternet Service Disruption
    August 29, 2014 , 10:40 AM

    Systems using an Enterprise IP address will experience significant latency along with possible connection time-outs.

    Network analysts are working to restore service. An estimated time to repair has not been determined. 

    ResolvedEnterprise Internet Access Restored
    August 29, 2014 , 4:00 PM
    Customer feedback and network logs indicate internet access is no longer dirupted.